Belkin is a global technology company that provides high-quality electronics products, from wireless chargers to power banks. Their people-centric approach and best-in-class functionality have positioned them as an accessories market leader. 

After historically using a paper-based approach to managing Accounts Receivable (AR), which involved sending invoices by post, Belkin wanted to transition to an electronic system that would centralise their finance operations and help them become more digitally empowered. When Belkin was evaluating many of their current processes, the team found that its AR system wasn’t fulfilling all its requirements.

The Challenges: 

A key challenge Belkin faced was a lack of confidence in whether invoices were being received by customers. Their AR system didn’t offer reporting and visibility of when invoices were delivered, often leading to back and forth with customers and late payments.

As the contract with an existing software provider neared its end date, Belkin looked to replace them. This presented some time constraints, as Belkin needed a system that could meet their AR requirements by the end of the contract for a seamless transition. 

The Requirements: 

“Ultimately, our main aim was to ensure that our invoices and credit notes were delivered to our customers in a timely manner, for an easier, simpler, and more efficient cash collection” - Lorna McDowell, Head of Pricing and Accounts Receivable at Belkin

Belkin required a better approach to managing accounts receivable. The team wanted to be confident that documents were being delivered on time for a predictable collection process. Seamless cash collections within standard contracted terms for credit collections would ensure accurate financial forecasting to leadership and stakeholders, so the business could be clear on collections and manage cash flow effectively.

From a technical standpoint, they required a system that would integrate with file formats from Oracle without any manual adjustment, freeing up capacity within the team. Belkin also needed the system to facilitate territory distribution by 28 employees across Europe, Middle East, and Africa (EMEA). 

Another key solution requirement was improved functionality and user experience. As the system would support EMEA inclusively with people understanding English as a second language, it needed to be intuitive to maximise successful user adoption. 

The Solution: 

After narrowing down their shortlist of vendors, Belkin chose Xenith’s solution to manage their accounts receivable processes. Our initial consultations focused on fully understanding Belkin’s challenges and goals, allowing us to provide recommendations and fresh ideas. 

With Xenith’s AR software, Belkin’s cash collection workflow is now delivered at the start of everyone's workday regardless of time zones, helping ensure invoices aren’t lost in mailboxes. And with full reporting and insights into invoice delivery, Belkin can now be certain that documents are received by customers. These improvements help ensure a predictable cash collection and reduce the risk of late payments, ultimately supporting accurate and reliable financial forecasting.

Watch our conversation with Lorna McDowell, Head of Pricing and Accounts Receivable at Belkin, to learn more about their experience with Xenith.

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Finance automation has the power to unlock new capacity, save time, and ensure funds are collected on time. 

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