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Education - (TA) Printix

All Saints Academy - We alleviated User stress significantlywith print flexibility while IT dramatically reduced support tickets.

Situation 

David Allerton, Trust IT Manager at All Saints Multi Academy Trust, explains: “Our goal is to become a trust of between 20 and 25 schools, and we’re working towards that target quickly.

Our growing community of teachers, administrative staff and trust employees all require reliable access to our IT services to work effectively.” Soon, another six schools will join the trust—and demand for the organization’s centralized IT services is set to increase sharply.

In preparation, All Saints Multi Academy Trust migrated its on-premises IT infrastructure to a serverless environment based on Microsoft 365 and Microsoft Azure Active Directory.

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Workteam in office working on desktop computer

The Solution

All Saints Multi Academy Trust chose Printix to enhance its print capabilities, integrating seamlessly with its cloud strategy and meeting the needs of diverse user groups.

“I discovered Printix and suggested it to our technology partners, who quickly set up a meeting with Tungsten Automation,” says David Allerton.

“We like the fact that Printix is designed to be flexible and configurable—it wasn’t like trying to fit a square peg in a round hole, which was the experience we had with our previous tools. It took just a couple of days to set up and test the solution, and it transformed the user experience for the better overnight.”

Outcomes

Thanks to Printix, All Saints Multi Academy Trust is empowering its users to work more effectively, supported by seamless, dependable print services.

David Allerton elaborates: “The biggest difference that Printix has made is to our users’ wellbeing. From our teachers to our IT technicians, anything we can do to alleviate stress is highly worthwhile and contributes to our mission: enabling success for all.”

One indicator of the project’s success is the dramatic reduction in support tickets. In fact, David Allerton believes that the effect on user satisfaction is even bigger than the numbers suggest.

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