Situation
A key challenge Belkin faced was a lack of confidence in whether invoices were being received by customers. Their AR system didn’t offer reporting and visibility of when invoices were delivered, often leading to back and forth with customers and late payments.
As the contract with an existing software provider neared its end date, Belkin looked to replace them. This presented some time constraints, as Belkin needed a system that could meet their AR requirements by the end of the contract for a seamless transition.
The Solution
Belkin required a better approach to managing accounts receivable. The team wanted to be confident that documents were being delivered on time for a predictable collection process. Seamless cash collections within standard contracted terms for credit collections would ensure accurate financial forecasting to leadership and stakeholders, so the business could be clear on collections and manage cash flow effectively.
From a technical standpoint, they required a system that would integrate with file formats from Oracle without any manual adjustment, freeing up capacity within the team. Belkin also needed the system to facilitate distribution with 28 employees across Europe, Middle East, and Africa (EMEA).
Another key solution requirement was improved functionality and user experience. As the system would support EMEA inclusively with people understanding English as a second language, it needed to be intuitive to maximise successful user adoption.
