Case Study DLG Germany

Situation

DLG relies on its employees and volunteers across more than ten countries. But to do their work efficiently, they need the right equipment from DLG’s nine-strong IT department. In the past, this was a very mixed bag of devices, consisting of desktop PCs, notebooks, laptops, all-in-one devices, and tablets – all in various models.

“For us in IT, managing all the different hardware and software was a huge effort,” recalls Holger-Steffen Stapf, Head of IT at DLG. “We had to look at who gets which device, how old that device is, and when it needs to be replaced.”

The Solution

MCL IT GmbH came back with two proposals – one using hardware from the previous supplier and another using HP devices and services.

“We soon realized that we wanted to move to HP because HP Device as a Service offers far more than just hardware, with its proactive endpoint management services and analytics,” says Stapf.

Outcomes

“Our accounts department loves the HP Device as a Service model because we’re now paying a fixed monthly price for hardware plus services,” says Stapf. Migrating to HP and its service model also brings benefits for individual DLG employees and IT. “All our clients now have state-of-the-art technology at all times. We don’t have to worry about what happens to the devices at the end of the lifecycle,” Stapf says.

“HP Proactive Insights is such a huge bonus for us because we now know the exact status of every device,” Stapf explains. “In the past, we only learned directly from end-users when a notebook battery was having an issue. Now, we can stay ahead of the game. And if device replacement is needed, we just open a ticket, and HP will send a service technician to the employee, wherever they are in the world. It’s that simple.”

Agriculture - (HP) Proactive Management

Situation

The Solution

Outcomes