Situation
EMS works with government projects. Part of their business process requires the printout of checks. These print jobs must be done securely and are often initiated from the central office to the remote locations for ease of payment.
The older print management system used by EMS, required the use of a Virtual Private network (VPN), users needing to access the print server via the VPN to create a print job. This method presented issues in terms of speed, requiring more user steps, and being less intuitive for general users.
Evergreen Management Services wanted to make printing smoother, easier for users, and remote user friendly. To achieve this, EMS asked their trusted managed service provider, Grahek Technology, for help. The result was the deployment of Printix for cloud-managed printing.
The Solution
The company faced problems, in particular, printing checks remotely. Each of the six remote sites had this remote printing of checks requirement but this proved labor intensive, slow, and cumbersome. Using the older system involved multiple steps to print.
The print process began with the use of remote desktop to access another user’s computer situated at the printer
location. Users had to coordinate print jobs and ask members of staff to help out loading the printer with checks.
The result was that during this process the user with the remote desktop could not work. Productivity was severely impacted and allowed the remote user to see accounting information they may not be privy to.
Grahek Technology provided EMS with the Printix cloud print management solution to ensure remote printing was made easy.The transition from a legacy system to Printix was seamless, smooth, and fast.
