Situation
L’Oréal Turkey’s office has long equipped its sales staff with the devices they need to be productive in the field.
Traditionally, this meant purchasing the necessary hardware, imaging the devices and keeping them up and running. Challenges arose when technical issues with laptops began.
“We were buying the hardware outright, however, if there was a problem with a device, we had to send it back to the vendor which would take 30 days to fix it. Therefore, we needed lots of spares onsite to cope with potential hardware failure,” explains Abdullah Sen, Information Systems Security Officer, L’Oréal Turkey.
The Solution
HP Device as a Service (DaaS) is a one-stop solution that delivers multi-OS devices combined with proactive endpoint management services and analytics in simple yet flexible plans.
L’Oréal chose to migrate to HP DaaS to provide its 650 employees with the right devices and ensure 24-hour break/fix for one fixed monthly cost.
The three-year contract includes additional device lifecycle services, such as configuration services, helpdesk, asset management, 24-hour break/fix and device disposal.
