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Retail - (HP) DaaS

L'Oreal (EMEA) Turkey - Flexible contract for device lifecycle services (MDLS) includes: configuration services, helpdesk, asset management, 24-hour break/fix plus device disposal.

Situation 

L’Oréal Turkey’s office has long equipped its sales staff with the devices they need to be productive in the field.

Traditionally, this meant purchasing the necessary hardware, imaging the devices and keeping them up and running. Challenges arose when technical issues with laptops began.

“We were buying the hardware outright, however, if there was a problem with a device, we had to send it back to the vendor which would take 30 days to fix it. Therefore, we needed lots of spares onsite to cope with potential hardware failure,” explains Abdullah Sen, Information Systems Security Officer, L’Oréal Turkey. 

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The Solution

HP Device as a Service (DaaS) is a one-stop solution that delivers multi-OS devices combined with proactive endpoint management services and analytics in simple yet flexible plans.

L’Oréal chose to migrate to HP DaaS to provide its 650 employees with the right devices and ensure 24-hour break/fix for one fixed monthly cost.

The three-year contract includes additional device lifecycle services, such as configuration services, helpdesk, asset management, 24-hour break/fix and device disposal.

Resolution 

L’Oréal’s device mix is comprised primarily of HP EliteBook models, with variations in features and
performance to match the differing needs of employees. For example, salespeople are equipped
with smaller, lighter devices with longer battery life to support road warriors and ensure reliability
on the go.

All devices run the same set of applications, including Microsoft® Office productivity tools and
custom-built in-house software.

Outcomes

The most important benefit for L’Oréal has been the reduction in helpdesk workload. Whereas previously Sen and his team would spend hours managing repairs, it is now managed automatically onsite within 24 hours.

This now means that the L’Oreal IT team are now freed up to focus on key initiatives rather than dealing with time-consuming repairs.

L’Oréal now enjoys customized monthly reporting, which summarizes performance across all Service Level Agreements (SLAs). It can also refresh each device on a more regular basis – as opposed to buying them outright – so employees can take advantage of the latest technology.

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