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Retail - (TA) ControlSuite

Wolverine Footwear & Sweaty Betty

Situation 

Management wanted to decrease office space and reduce capital expenditure for their equipment.  They eliminated redundant printers and print servers from both businesses.  The luxury athletic business owned a mix of products: Microsoft IBM (70-80%) and Apple Mac (20-30%), which previously were very time-consuming to manage.  The luxury athletic business also had a larger employee base to serve than the smaller organisation they merged with. The IT infrastructure team belonged to the sister footwear business, which required zero-trust security with no disruptions for the workforce. They asked Xenith to move them to a cloud environment without impacting security or disrupting productivity.  

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The Solution

  • Switched luxury athletic to Microsoft Entra ID 
  • Upgraded Kofax Equitrac v5 to Tungsten ControlSuite  (Kofax Equitrac) v6
  • Added ControlSuite Microsoft Entra ID for luxury athletic business
  • Deployed Printix with Redirector, which:
    Enabled Printix Clients on Windows and Mac laptops
    Print jobs passed from Printix into Equitrac

Resolution 

We added 250-300 users with a single-server print solution that didn’t disrupt workforce productivity or compromise document security.  We built for scale, increasing capacity to c.500 users; all users received access to printers via existing laptops/devices.  

Shifting to Cloud Management with Tungsten’s Printix delivered on the goals of Management and IT, resulting in significant savings and increased efficiency for all employees.

Outcomes

Two business divisions with separated user directories now share the same office space and printer solution. There is no need for additional investment in printers, and all document output is secure and accountable. 


A successful retailer reduced office space and merged approximately 250-300 employees into a sister location. The technical challenge was that both businesses had independent IT infrastructure and directory services, print servers, plus print devices. 

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