We are excited to launch a quarterly newsletter in 2022. It will be a forum, designed to make people more effective and valuable in your organisation. We will share the tips n tricks to manifest better business processes while supporting your journey to digital.
Customer Survey
Every year, we conduct a survey. To those who participated, thank you for your time and effort.
Your responses inspired this newsletter to share updates, keep you abreast of what peers in your segment are doing, and allow you to request help on your journey.
Survey Results:
As a service provider we measure our Customer’s experience of our service levels and quantify comments with a Net Promoter Score (NPS).
The NPS has a range of -100 to +100, any NPS score above 0 is "good". Anything above 20 is considered "favourable", according to Bain & Co, the source of the NPS system.
34
This year we returned to 2019 response-levels, and an NPS score of 34
58%
58% of Clients have sustainability targets for 2022, from December’s satisfaction survey
#3
Sustainability ranked third in the survey’s key challenges facing MPS Customers
Survey Findings:
#1 - Manage deployment of IT hardware, software and network tools
#2 - Optimise the right technology for a remote workforce
Sustainability was a hot topic, in the survey, and ranked #3 for the key challenges facing our Customers
A few of you were trail blazers, with specific dates and plans for corporate carbon-free commitments.
Most of you are trying to reduce paper-waste where possible.
That is great news!
Whether your journey is personal, departmental, or across the Enterprise, we have tools and programs to help. Xenith offers assessments, as part of your service agreement - lean into our relationship and build a more sustainable footprint from wherever you begin.
Our survey winner for the Red Letter gift, is Martin Kiddell. Thank you, Martin, for contributing. We can’t wait to hear about your Red Letter day!
New Sustainability Programs
Wherever your sustainability journey starts from, we launched 2 programs to help.
Plant as you Print
In partnership with PrintReleaf, we've launched a new initiative for customers that helps to increase sustainability and environmental friendliness.
Like many organisations, we modified Xenith's structure to meet the changing market demand. Responding to Commercial customers, who asked for increased expertise, service, and support and by the end of 2021, we completed our new structure for Commercial accounts.
We expanded the team, in key areas, to provide corporate level services to non-corporate accounts. Welcoming 3 new resources to the team!
A dedicated Client Resource Executive, Leah Abraha for the Commercial team (pictured below)
Wendy Giddens, Commercial Account Manager and Commercial Team Leader - enabling your firm to begin again, stronger, and with more support
Anuszka Dyson, Client Optimisation Specialist - providing on-site consulting to improve what you’re doing today
The Client Relations Team (photo):
The Client Relations team will serve and connect your business to improvements, wherever you start from. Get to know the individual team members here!
In this together.
Transitions are hard, but they are possible. In 2022, we welcome taking steps to improve together; remembering we are not isolated, someone else has probably solved your document processing challenges before.
That’s where we’d like our newsletter to exist, in that gap between identifying a problem, and sharing how it was solved.
Every newsletter you can contribute…
Reply to this email with your feedback including:
January 2022 Newsletter: Best story ______________________________________________ Stories you’d like to hear more of ___________________________ Least relevant story ______________________________________
